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SW3 Boutique Policy

Refund & Return Policy

SW3 Boutique specialises in authenticated luxury and pre-owned designer goods. Please read our refund and return terms carefully before making a purchase.

Important — Non-Returnable Orders

Certain Orders Are Final Sale and Cannot Be Returned or Exchanged

All international orders delivered outside the United Kingdom are final sale due to the nature, cost and complexity of cross-border shipping, customs clearance, import duties and international returns. International orders cannot be cancelled, returned or exchanged after dispatch.

The following special-category products are also final sale and are not eligible for refunds, returns or exchanges: earrings, jewellery, watches, items sold as brand new, and selected customer consignment items.

This final-sale policy also applies where these products are purchased online through Shopify, our website, TikTok Shop, payment link, invoice, WhatsApp or any other remote sales channel.

After an order is placed, our customer service team may contact the customer to confirm the item's condition and to obtain acknowledgement that the order is final sale and cannot be returned or exchanged. The order may be dispatched once this confirmation has been received.

By confirming the order and allowing it to be dispatched, the customer accepts the applicable final-sale terms. SW3 Boutique reserves the right to make the final determination regarding return and exchange eligibility, subject to applicable consumer law.

In-store purchases

Final Sale — No Refunds or Exchanges

  • All in-store purchases are final sale.
  • We do not offer refunds, returns or exchanges for in-store purchases.
  • Please check the item, condition, size, colour, hardware, accessories and any signs of wear carefully before purchase.
  • Pre-owned items may show natural signs of use, which form part of their condition and value.
Eligible UK online orders

14-Day Return & Exchange Policy

  • This 14-day policy applies only to eligible online orders delivered within the United Kingdom.
  • International orders and final-sale product categories listed above are excluded.
  • Eligible online orders placed through our website, Shopify checkout, payment link, invoice or WhatsApp may be returned or exchanged within 14 calendar days from the delivery date.
  • To be eligible, the item must be returned in exactly the same condition as when it was dispatched.
  • The item must not be used, worn, altered, cleaned, damaged, stained, perfumed or exposed to smoke, odour or moisture.
  • All original accessories, dust bag, box, authenticity documents, receipts and packaging must be returned together where applicable.
Security tag requirement

Security Tag Must Remain Attached

  • All SW3 Boutique anti-switch / security tags must remain fully attached.
  • The security tag must not be removed, cut, damaged, replaced or tampered with.
  • If the security tag is removed or altered, the return or exchange may be refused.
  • We may compare returned items against dispatch photos, videos, serial details, authentication records and condition reports.
Return inspection

Item Must Match Our Dispatch Record

  • The returned item must be the exact same item originally dispatched by SW3 Boutique.
  • Returns or exchanges will only be processed after the item has been inspected by our team.
  • If the item is returned in a different condition, damaged, incomplete or with signs of use, the return or exchange may be refused.
  • Refunds, where approved, will be processed to the original payment method.
International orders delivered outside the United Kingdom, earrings, jewellery, watches, brand-new items and selected customer consignment items are final sale and cannot be returned or exchanged, including when purchased through Shopify, TikTok Shop or another online sales channel. For other eligible UK online orders, customers must contact SW3 Boutique within 14 calendar days from the delivery date before sending any item back. The item must be returned in the same condition as dispatched, with all accessories included and the SW3 Boutique security tag still fully attached. All in-store purchases remain final sale.
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